FAQS
This page covers the most common queries we get about hiring tools and equipment from us here at Tag Tool Hire. If you can’t find the answer you’re looking for, don’t hesitate to get in touch. We are here to make your tool hire experience smooth and hassle-free.
Contact Us
If you have any questions or queries regarding our tool hire or repair services, you can fill out the handy contact form located below and we will endeavor to reply to you in a prompt and efficient manner, or contact us on the link below.
Frequently Asked Questions
Do I require ID to hire tools?
We require one piece of photographic ID (such as a Driving License or Passport) and a separate Proof of Address (such as a utility bill). We are unable to make exceptions so please call one of our branches before travelling if you are unsure.
Do I require a deposit to hire tools?
Yes, a deposit is required. The amount varies per tool but will not exceed £500 for any one item. In the event that the hire amount ends up being less than the deposit hold, we charge the hire amount only and release the remaining balance back to the account balance.
Can I hire tools with cash?
Yes, hires can be made on a cash basis. We accept all major debit and credit cards.
Do you offer a credit account?
We offer all customers the option of a 30-day credit facility.
What happens if a tool malfunctions during the hire?
In the unlikely event that a tool malfunctions during the hire, please call your branch straight away. Our knowledgeable and friendly team will attempt to solve the problem over the phone, and if that is not possible, the item can be exchanged or repaired.
Can you deliver hire tools to me?
Yes, our team of experienced drivers can deliver to you. Pricing is dependant on the equipment and your location and is calculated at checkout. You will receive a text from your driver once they are on their way. Upon arrival they will provide a full demonstration of how the equipment works.
Do I need to clean tools before returning?
All we expect is for our tools to be returned in the same condition that they were provided was sent out. Charges will be applied when tools are returned soiled or damaged.
Do I need to re-fuel equipment before returning it?
Fuel-powered equipment is provided with a full tank. You can refill it yourself before returning to avoid charges. If not, we will simply charge for the cost of the fuel used.